Mayo Regional Hospital is committed to providing our patients with the safest, highest-quality, most-satisfying care possible.
While there are many factors that patients and their families consider when choosing a hospital, several key factors are the quality of patient care, patient safety and the satisfaction experienced by both the patients and their families. That’s why we follow strict quality and safety practices throughout our entire hospital, monitor our staff’s compliance with these practices and continuously seek ways to improve.
We follow many indicators dealing with patient safety and quality, including those promoted by the Institute for Healthcare Improvement’s 5 Million Lives Campaign, a project to protect patients from medical harm. The Joint Commission’s National Patient Safety Goals (PDF) are key indicators that we review to improve safety and quality. We were an early adopter in Maine for bedside barcode scanning of all inpatients and all medications to ensure safe medication delivery. We have also adopted computerized physician order entry (CPOE) system to prevent medication errors, now a nationally accepted safety practice. In primary care, we follow the National Committee on Quality Assurance (NCQA) with their Patient-Centered Medical Home (PCMH) guidelines for quality primary care.
Another major part of our commitment to improving quality is our pledge to publicly share our performance data and provide clear explanations of what these measures mean. This includes data provided by nationally recognized third-party organizations that measure quality and safety, such as Maine Health Management Coalition and their Get Better Maine website, Centers for Medicare and Medicaid Services (CMS) and The Leapfrog Group. We do this not only to show how well we compare with our peers but also to show our commitment to being open and honest with our patients and their families.
Please check back as more information will be posted soon.