Insurance and Financial Information

Financial Assistance Program

Mayo Regional Hospital is committed to treating all patients who need our care regardless of health insurance or financial status. Learn about Mayo’s Financial Assistance Program.

How your hospital bill works

Your hospital bill is based on the charges incurred while you are a patient, including room, nursing care and other hospital ancillary services—plus any outstanding balance from pre-hospitalization testing performed at Mayo Hospital. If you have insurance coverage, you may have co-payments or deductibles determined by your insurer.

PAY YOUR BILL (Online Bill Pay Coming Soon! Please see more options below)


Your physician’s fees may not be included in your hospital bill. You may receive separate bills from physicians and/or surgeons who participated in your diagnosis and treatment, including:

  • Your personal physician
  • Radiologist
  • Pathologist
  • Consulting physicians
  • Surgeon

Co-Payments for Hospital-based procedures

For elective procedures and tests for both inpatients and outpatients, Mayo will be collecting co-payments and co-insurance prior to date of service, or on the date of service.

Mayo Billing: To make a hospital payment or payment arrangements please call (207) 564-4301. For your security please do not send any credit  card information by email. General communication can be made to:

Contact us directly with your questions and concerns:

564-4302 – Medicare

564-4305 – Collections

564-4389 – Worker’s compensation, Veteran’s Administration, Prison Health Services, Tricare, Champva, Auto Liability & other Liability cases

564-1615 –  Patient Financial Counselor–payment arrangements, and account consolidations (to combine accounts).

564-4309 – Anthem Blue Cross, MaineCare (Maine Medicaid), and out of state Medicaid policies

564-4303 – Commercial insurances including Aetna, Harvard Pilgrim, Patient Advocates, United Healthcare, etc.

564-1610 – Medicare Advantage Plans such as Generations Advantage and Aetna.

Mayo Physician Billing is responsible for billing services provided by Mayo Practice Associates providers. To contact Mayo Physician Billing please call (207) 564-8724.

Helpful things to remember when visiting the hospital:

Please remember, it is your responsibility to bring proof of insurance to every visit to the hospital or to the provider practices. Your copayments are expected at the time of your visit.

You will be asked to verify your address, phone number, and other contact information at every visit to ensure that our records are correct.

Know your insurance policy. We post the payments as they come to us. If you have an issue with a deductible or co-payment, please contact your insurance carrier directly, because Mayo does not know the details of individual policies.

Frequently Asked Questions:

Q: How can I make a hospital payment?

A: Hospital payments can be made in several ways:

  • Go to and click on the Hospital Portal Login (coming soon).
  • Mail your payment to 897 West Main Street Dover-Foxcroft, ME 04426.
  • Contact our cashier by phone at (207) 564-4301.
  • You may also bring your payment to the hospital.

Q: Why did I receive more than one bill for my services?

A: Mayo Regional Hospital owns the offices that make up Mayo Practice Associates. The billing for the hospital and the practices is done from two different computer systems. If you received services at the hospital you will receive a bill from the Business Office. If you received services at one of the practices you will receive a bill from Mayo Physician Billing.

Q: How can I make a payment for a visit to a Mayo Practice Associates office?

A: Mayo Practice Associates payments can be made in several ways:

  • Go to and click on the Practice Portal Login (coming soon).
  • Mail your payment to 47 Dwelley Avenue Dover-Foxcroft, ME 04426.
  • Contact our billing department at (207) 564-8724.
  • You may also bring your payment Mayo Physician Billing or to the cashier at the hospital.

Q: Why do I have two bills for my x-ray services?

A: You may receive two bills for x-rays done at Mayo Regional Hospital. The hospital bills for the service and Spectrum Radiology bills for the Radiologist that reads the x-ray.


Glossary of commonly used terms

  • Claim: A bill that is sent to the insurance company.
  • Co-pay: A fixed amount that is paid directly by the patient at the time of the visit.
  • Deductible: A fixed amount of money that the patient must pay before the insurance company will begin to reimburse for services.
  • EOB (Explanation of Benefits): Statement from the insurance company explaining how benefits were applied to accounts.
  • Pre-authorization: Permission granted by insurance company for certain services to be covered. This request is made by your doctor in most cases before services are rendered. Review your policy to see if this applies to you.
  • Referral: Request for additional care, usually of specialty nature, made by your Primary Care Provider. (Example: Physical Therapy).
  • Primary Care Provider (PCP): The provider responsible for the majority of your healthcare


The following Web site links provide helpful information for beneficiaries and insured members. Some Web sites, such as, allow members to monitor their claims through a secured access.