September 30 ended another year of progress here at Mayo Regional Hospital. We have made changes in many areas to improve the care our patient’s receive. If I could describe our year with only two words, they would be Safety and Access.
Patient Safety is always a priority, especially in healthcare. But this year we have been particularly proud of the strides we have made in embedding a safety culture in our organization. Patient Safety is the first item discussed at every meeting, at every level of the organization, including the Board and Medical Staff.
We have instituted Patient Safety Huddles, every Monday, Wednesday and Friday mornings. These huddles are a place for Department Leaders and Supervisors to report potential safety concerns to the CEO or Patient Safety Officer in real time so that action plans can be put in place and resources properly allocated.
We survey the safety culture each year and have seen slow and steady improvements over the past two years. This means employees feel they have the support of management to bring safety concerns to our attention and we will follow through to correct them.
We have also invested in resources for staff and patient safety. One major change this year is the addition of a Security Guard position at night. We contract with Securitas for this service and it is to assist the staff with building security as well as with aggressive or potentially violent patients. This has been well received.
One of the biggest investments we are making to improve patient safety is our construction project. The project will re-locate the SCU rooms to the Medical Surgical Unit, therefore giving those nurse’s more peer resources. It will also re-locate the Oncology infusion unit to the second floor of the hospital, giving those patients immediate access to back-up nursing care, an MD and the pharmacist. The projects will be complete by May and will represent a $2.2 million investment.
Access to care is another major focus of our Board and Leadership team. We have made some great strides this year.
All of our primary care sites have added open access (same day) visits. So if you wake up in the morning and don’t feel well, you should be able to get an appointment that day, and avoid going to the ER.
Our psychiatry and counseling center has added more nurses and nurse practitioners. This is in a conscious effort to allow them to see more patients and greatly reduce the wait times for psychiatric care.
Our Business office has created a new Financial Assistance Policy. This is well advertised throughout the hospital and is designed to efficiently help those who need assistance in paying for the healthcare. Last year Mayo assisted the region by approximate $3million in free services.
Mayo Regional Hospital continues to recruit providers that best meet specific community needs. The following new providers will join our team in 2017 to further enhance access to healthcare in our region.
Randhir Francis MD-Orthopedics
William Rice MD-Orthopedics
Dr. John Daggett-Internal Medicine
Dr. Kristen Wagner- Family Practice/OB/C-section
And we continue to recruit!
Just a brief update on what is happening at Mayo. Partnering for healthier communities, one person at a time.